Knowledge Management: Concepts and Best Practices by Kai Mertins, Peter Heisig, Jens Vorbeck

By Kai Mertins, Peter Heisig, Jens Vorbeck

By Leif Edvinsson Professor of highbrow Capital college of Lund Lund, Sweden In a market, characterised via the becoming value of intangibles and information, as we haven't basically in Europe this present day, it has turn into increasingly more obtrusive how very important wisdom administration and highbrow Capital deal with­ ment has develop into. a few of us who began this data exploration trips a few a long time in the past might maybe observe how speedy this subject should still develop into so very important. this present day it truly is on nearly each executive's schedule. The timing, the context and the excellent content material of this moment variation couldn't were larger. during this moment variation the authors have prolonged their review with case experiences and evidence that verify what we intuitively knew. wisdom and intangibles are a best strategic factor. it is necessary for a corporation if it desires to be aggressive, sus­ tainable and ecocnomic. the cast evaluation and the holistic assessment and trying out of the theories with actual instances, offers the reader loads of proof and types of the way guy­ agement may put money into this zone with first-class go back, in a single case with a go back of funding of 2 hundred % in a single yr! it's a very broad paintings at the becoming box of information administration. In its extension directions and rising criteria are already noticeable, as e. g. the advisor­ strains from the Danish govt on IC reporting or of the Norwegian Associa­ tion of monetary Analysts.

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The next difficulty arises from the often conflicting definitions of information and knowledge. Instead of a clear hierarchy, we found that the understanding of a continuum ranging from data via information to knowledge proved to be the most practical scheme for knowledge management. 24 The distinction between data and information on the one hand and knowledge on the other is easy to understand and communicate using the following typical questions. For data and information the questions are: who - what - where - when?

Automotive and aircraft (15,4 %) (n=146) 4. Computers and telecommunications (15,4 %) 5. Machine engineering and metal processing (14,4 %) Fig. 1 TOP 5 Industry Branches Participating in the Benchmarking Survey Understanding of Knowledge Management: People and Processes Knowledge management was understood as a "part of corporate culture, which 'supports the active exchange of information, knowledge and experiences between 9 and as "a company-oriented method: employees and departments '" (55,5 'the sum ofprocedures that determine the generation, distribution and application of knowledge to achieve organizational goals'" (47,3 %).

In contrast, we only add another perspective to the basic BPE method in order to enable practitioners to reuse their existing know how on process analysis and design and to use proven and practice-oriented KM-specific criteria to build KM solutions. 1 Knowledge Management is Business and Process Oriented The concept of knowledge management has been used in different disciplines, mostly in knowledge engineering44 and artificial intelligence (AI)45. AI research often reduced the concept of knowledge management to the description of the development and use of expert systems.

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